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Mission: This position is accountable for managing moderate size and complexity customer project orders from start to finish so that it is completed on time and within budget. This includes initiating, planning, executing, controlling, and closing of customer projects. The individual in this position confirms customer requirements, which includes drawings, specifications, job site requirements, bill of material alignment with specifications, and clarifying exceptions/deviations. Manages complete job process from order preparation through to manufacturing release, product shipment, post-shipment support, and financial reconciliation utilizing a base knowledge of Schneider Electric products and their use.
Key Responsibilities / Activities:
1. Takes ownership from internal kick-off meeting and is responsible for validating the project’s statement of work and contract terms with the customer, including both technical and commercial elements, becoming the lead contact for the customer for the balance of the project order.
2. Develops a project schedule and communicates with the customer to ensure expectations are being met.
3. Direct engagement with internal manufacturing facilities, third-party vendors, and services team for all on-site activities.
4. Monitors the execution of the customer’s project order, verifying execution of the project through kick-off meetings, communication to all parties, and exchange of technical requirements and project plan information.
5. Leads the monitor and control of the performance of the customer’s project through its lifecycle, including task completion verification, project team monitoring, managing the exchange of project updates across the project team members, schedule reporting, issue resolution, and contract administration.
6. Leads the closeout of the customer’s project, including financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion through review of internal system information, contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions, and issuing of project completion certificate.
7. Tracks and monitors potential impacts to the project budget such as resources, variations, etc.
8. Supports the identification of new opportunities whilst attending customer sites to support Services Growth.
9. Compares/differentiates/proposes alternate products with additional customer value compared to competition.
10. Solves problems with customer interaction that results in positive feedback and improved relationship.
11. Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes, and terminology needed for effective project management.
Education and Experience:
Engineering education in Electrical Engineering - minimum degree (level 7) or equivalent in related engineering discipline with 3 to 5 years’ experience.
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