Job Summary
We are seeking a People Operations Associate to join our Global People Care team, supporting and streamlining the employee journey on a global scale. The ideal candidate will build rapport with employees and managers, provide timely information about Global People processes and policies, and help elevate the Global People Operations HR service and delivery capabilities.
Key Responsibilities:
* Build and nurture productive partnerships with Centers of Excellence, HR Business Partners, employees, and managers.
* Effectively prioritize and manage Tier 1 HR cases across time zones and teams to ensure SLA adherence – utilizing our innovative employee portal and live agent system to always ensure high quality service and seamless experiences.
* Empowering employees to self-serve their HR policy and process needs by leveraging and promoting our internal knowledge base; partner with Centers of Excellence to ensure knowledge article quality and currency
* Utilize operational knowledge and sound judgment to escalate issues or HR cases timely as necessary, capturing subject matter expertise and ensuring resolution against at-risk or breach of SLAs
* Uphold a high standard of data integrity in all systems and documents, ensuring accuracy of all data points
* Perform audits and validations of HR Case transactions as required
* Provide project and User Acceptance Testing (UAT) support as required.
Requirements:
* Bachelor's degree or equivalent experience
* 1+ years of previous experience working in an HR operations or centralized customer service support role supporting global client groups
* Strong process support skills and knowledge of Human Resource functions, tools and technology
* Experience working in a fast-paced, dynamic environment, including in support of Centers of Excellence
What We Value:
* Living our values: you take a humble approach to learning, obsess over customer experience, strive to foster empathy and inclusivity, and celebrate wins collectively.
* Excellent interpersonal skills – we promote proactive, positive, and professional interactions always.
* Ability to thrive in dynamic, diverse business environments
* Availability to work in shifts
About Us:
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.