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• In line with the Customer Service Charter, communicate with external and internal customers in a professional and competent manner consistent with maximizing customer satisfaction, encouraging repeat business, revenue and profit growth for the business.
• Find, diagnose and rectify faults on customer FLT’s as deemed necessary, and order the necessary spare parts efficiently.
• Adhere to all company H&S and Environmental policies and procedures, ensuring familiarity with current safety standards.
• Ensure time sheet data is accurate and up to date for smooth processing of all jobs.
• Maintain and update the ERP system daily, closing out jobs once completed.
• Maintain adequate vehicle stock levels and PPE for maximum productivity.
• Maintain company vehicle and equipment according to company guidelines.
• Liaise with the first line of management for authorisation of parts and process order numbers accordingly.
• Work under own initiative without constant supervision.
• Ensure all allocated work is adhered to and notify Team Leader / Controller if in arrears.
• Ensure specified Engineering Standards, Safe Working Practices, and all Company Policies and Procedures are followed at all times.
• Ensure all stock levels/movement records are accurate and correct.
• Obtain hour meter readings/site information as requested by Contract Admin department as appropriate.
• Ensure all company issued equipment is kept in satisfactory condition.
• Take on any additional duties as required by the Team Leader / Controller to ensure smooth running of the departmental function.
• Any other duties arising from the above.
Tasks and Qualifications:
• Qualified maintenance engineer (NVQ level 3/equivalent) in relevant discipline or industry experience.
• Excellent customer service skills.
• High level of communication with ability to communicate effectively via telephone and email.
• Impeccable attention to detail.
• IT Skills (Microsoft Office suite).
• Ability to maintain and achieve monthly targets and goals.
• Energetic, motivated, and pro-active team player.
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