Who we are looking forDeliver high quality client service both internally and externally by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks on time and accurately.Join us if making your mark in the financial services industry from day one is a challenge you are up for. Why this role is important to usThe team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up forWhat you will be responsible for Client ServiceComplete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate mannerQuality control of transactions processed and client correspondenceAssist in the delivery of on-the-job training and development of other administrators.Ensure business standards and client deadlines are met on a consistent basisActively initiate Error, Fines & Loss analysisEscalate client issues where necessary TechnicalAdhere to procedures in relation to all tasksAdministration of Clients trades and maintenance of register, processing of cash movements and reconciliationIdentify process efficiencies in the course of their daily work and propose to line managersDevelop and maintain a thorough knowledge of Transfer Agency processes and SystemsGain broad expertise on company productsBuild and maintain internal network of contacts Display thorough understanding of the following tasksIssuance of contract notes and settlement confirms Processing of monetary settlement, money in/out and FX process Administration of commission payments Processing of Fund distribution Units in Issue reporting and reconciliation completion and clearance of trades and cash Processing of register maintenance requests CommunicationLiaise with other departments in an effective mannerProvide/seek regular feedback to team leader TeamAct as an effective team player & deputies for immediate supervisor when appropriateShow organization skills for oneself and othersDisplay effective team focus by assisting colleagues in their daily routinePositively influencing team morale in order to achieve set standards and goalsShow willingness to assume additional tasks in order to share workload within team/departmentMaintaining a “can do” attitude GeneralDisplay initiativeAdministration of Clients/Investors correspondenceDisplay awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items, displaying effective time management What we value To exercise due care and diligence, ensuring the areas the role is responsible for are organized and controlledTo comply with the regulatory regimes in which IFDS operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role Education & Preferred QualificationsSpecific knowledge, skills and qualifications needed to achieve required performance standards in a role.Detailed understanding of procedural, technical and product requirements within Transfer Agency businessExcellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure.Excellent working knowledge of MS Office suite including Word, Excel and PowerPointStrong written & verbal communication skillsExcellent organizational, planning and co-ordination skills.Ability to work accurately to tight deadlinesProactive and able to work independently and as part of a teamPersonable and Enthusiastic About State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.Discover more at StateStreet.com/careersState Street's Speak Up Line