Technical Support Associate
This is a Technical Support Associate position based in Galway City, Ireland. The role involves providing technical support to customers via phone and email.
Key Responsibilities:
* Receive and respond to customer inquiries and complaints in a professional and friendly manner.
* Provide first-level support for troubleshooting customer issues with medical devices.
* Document customer complaints and inquiries using established guidelines and procedures.
* Communicate investigation results to customers through written reports and phone conversations.
* Review, prioritize, and manage group mailboxes to ensure timely resolution of customer inquiries and complaints.
Requirements:
* Relevant 3rd level certificate, diploma, or degree (science, biomedical, medical transcription, healthcare services, nursing, engineering).
* Fluent German and English language skills are essential.
* Desirable: experience working in a medical/clinical environment or customer-facing support role in an associated industry.
* Problem-solving methodologies, detail-oriented, critical thinking, and excellent communication skills are required.