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1. Sales & Service
1. Contribution to turnover of store through active selling.
2. Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.
3. Confidently deal with customer requests and ensure efficient communication throughout.
4. Develop your knowledge of the after sales support processes.
5. Be proactive in familiarising yourself with merchandise to enhance product knowledge and be confident in selling across all metiers.
6. Develop your awareness of commercial objectives.
7. Provide qualitative feedback on the product to the store management and merchandising teams.
8. Deliver outstanding service to all clients.
2. Support
1. Support newcomers and be a ‘go-to person’.
2. Take on additional responsibilities (ambassador for VM/CRM/training/digital).
3. Regularly contribute in the morning briefs.
4. Take responsibility for cycle count results within your metier and come up with solutions to improve.
3. Client
1. Ensure strong customer communication during the selling ceremony and in after sales.
2. Accurate CRM capture and recording of client data.
3. Hold a solid, active client base and continue to enhance this.
4. Consistent efforts in clientelling with local clients.
5. Begin to gain experience in taking special orders.
4. Standards
1. Active participation in store communications.
2. Demonstrate excellent communication skills – both verbal and written.
3. Maintain store standards and become familiar with daily procedures.
4. Ensure merchandise is handled with care and consideration.
5. Adhere to and uphold House procedures.
6. Maintain and uphold VM standards.
7. Be fully aware of stock levels within your metier and ensure timely replenishment and organisation.
5. Training
1. Successfully participate in and complete any training provided.
2. Develop training skills to share with your colleagues.
Additional Qualities:
* Demonstrate good team spirit in the workplace and act as a team player.
* Show warmth and empathy, especially with objections.
* Stay calm under pressure whilst also being adaptable and versatile.
* Act as a true ambassador of the House.
* Hold a high level of personal standards and take initiative where necessary.
* Constructively challenge the norm.
* Show resilience and composure.
* Show dependability (in stock takes, VM changes, etc.).
* Possess problem-solving capabilities.
* Be active, flexible, and stay involved.
* Inspire and motivate through attitude and actions.
* Actively contribute to the success of the store with strong sales.
* Lead by example in demonstrating exceptional service standards – actively showing warmth, generosity, and simplicity in client interactions.
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