Job Title: IT Support Technician
We are seeking an experienced IT Support Technician to join our team in Galway.
Main Responsibilities:
* Set up user devices with email accounts and various software packages
* Install and configure software on a per-user basis
* Setup user workstations, including monitor mounts & peripherals
* Evaluate and update security measures for networks and computer systems
* Provide support documents on IT processes
* Schedule upgrades on user devices without disrupting workflow
* Troubleshoot network or computer issues
* Provide remote support to global team members
Key Requirements:
* Degree in Computer Science, Engineering, or relevant field
* 2-3 years of experience in Help Desk or IT Support function
* Proficiency in Microsoft Windows, Office 365, Azure, Share Point, and Networking
* Full driver's license
* Excellent problem-solving and communication skills
* In-depth understanding of diverse computer systems and networks
* Good knowledge of internet security and data privacy principles
* Certification as IT Technician (e.g. Comp TIA A+, Microsoft Certified IT Professional) is an advantage
About Us: We are a thriving company based in Ireland that offers opportunities for professional growth and development.