Company Overview:
LetsHost has been in business serving the Irish domain and hosting market since 2005 and after its continued success it became part of team.blue in 2019, a leading digital enabler for companies and entrepreneurs. We serve over 3.3 million customers in Europe and have more than 2,500 experts to support them. Our goal is to shape technology and to empower businesses with innovative digital services.
Welcome to our journey.
Why choose LetsHost?
We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:
1. A diverse and inclusive culture
2. Access to flexible working opportunities
3. A relaxed, collaborative atmosphere
4. Motivational, coach-style leadership
What we do
We make succeeding online as easy as it can be for our customers. We:
5. Provide award-winning IT services
6. Keep our products accessible and competitive
7. Offer a diverse range of products to allow customers to grow
8. Are customer-obsessed, offering multi-channel exceptional support
Company Values:
The five characteristics that drive our behaviours and the heart of our business culture;
9. We put our customers at the heart of everything we do
10. Were stronger together and we trust each other to do the right thing
11. We tell it like it is, and keep doors and mind open
12. We treat each other with respect and regard
13. Were always thinking whats next?
Company Benefits:
14. Company healthcare scheme
15. Pension
16. Competitive holiday entitlement
17. Company enhanced sick pay
18. Employee Referral Scheme
19. Remote working options available on completion of training
20. Cycle to work scheme
Job Description:
As a Customer Support Executive, you will be working in a flexible environment, providing critical support to our customers you will be answering a range of queries, providing help and support.
Key responsibilities:
21. Dealing with front line customer technical support and billing queries via email and phone
22. Make outbound calls to customers based on product profile and project-based lists produced by your line manager
23. Upsell existing customers at point of service renewal
24. Process overflow/cover for inbound sales queries by phone and email
25. Work closely with the .IE Registry activity to upsell new domains and increase product attachment
26. Carrying out such tasks that are required to meet the needs of the business
Required Skills & Experience:
27. Commendable customer service experience
28. Excellent troubleshooting and diagnostic skills
29. Strong IT skills including with internet technologies
30. Clear written and verbal communication skills
31. Basic Understanding of network technologies TCP/IP, DNS, etc.
32. Maintain and elevate the companys reputation for strict ethics while performing all responsibilities
33. Knowledge of cPanel, building websites and web design an advantage
Key Competencies:
34. Delivering business results
35. Teamwork
36. Negotiating skills
37. Personal accountability
38. Solutions oriented
39. Self-motivation
40. Customer focus
41. Attention to detail
Working Hours:
The normal hours of the business are 8:30 a.m. to 5:30 p.m. Monday to Friday.
Monday/Wednesday/Thursday/Friday working hours are 9 am to 5:30 pm.
Tuesday working hours are 8:30 am to 5 pm. For the first two months training will be provided, on a full-time basis from our offices in Galway.
Following initial training, we will offer hybrid working with this role, 2 days in the office (Tuesday and Wednesday) and the rest of the 3 days (Monday, Thursday and Friday) working from home.
Right to work:
At any stage please be prepared to provide proof of eligibility to work in Ireland.
Unfortunately, we are unable to support Sponsorship Visas.