Location: Molesworth Street, Dublin 2 / Hybrid
Do you want to be part of a highly skilled, results focused and collaborative risk technology team?
Are you a self-starter, organised, customer focused, and enjoy the resolution of technical issues?
Do you enjoy influencing, managing stakeholders, and problem solving in order to drive exemplary results?
What is the Role:
The Risk Function is an independent, second line of defence function that monitors, controls, and supports risk-taking activities across AIB. The purpose of the Risk Function is to provide advice and guidance in relation to risk while providing independent oversight and reporting on AIB’s risk profile. The Risk Function’s main objective is to ensure AIB has a robust risk management framework and culture in place to ensure risks are taken within the risk appetite set by the Board, in support of AIB’s customer franchise and social responsibility.
Reporting to the Non-Financial Risk Enablement Strategic Operations Manager, the successful candidate will support the administration and configuration of our Governance Risk and Compliance (GRC) platform.
Key Accountabilities:
* Supporting the day-to-day operation of the ArcherIRM (Shield) enterprise GRC solution.
* Collaborating with internal stakeholders to configure and implement efficient solutions within the platform.
* Collaborating with IT teams to ensure seamless integration of ArcherIRM with other risk and compliance tools and systems.
* Continuously optimising platform configurations to ensure that they evolve with changing business needs, regulatory requirements, and industry best practices including regulatory frameworks (e.g. CPC, DORA, Basel).
* Providing platform users with a high level of application support resolving customer service issues to meet or exceed expectations and SLAs with an emphasis on delivering timely results, effective escalation, and issue resolution.
* Troubleshooting and resolving system performance issues, functional discrepancies, and hygiene issues ensuring the platform operates smoothly and efficiently.
* Developing and maintaining comprehensive documentation for all configurations, workflows, and customisations, ensuring clarity for both technical and non-technical teams.
* Mentoring junior team members, providing guidance on best practices, platform configurations, and troubleshooting issues for risk and compliance processes.
What You Will Bring:
* 5+ years in a risk-centric position ideally coupled with technology focus.
* In-depth knowledge and proven experience of the configuration and operational management of a GRC platform.
* Excellent problem-solving, troubleshooting, and analytical skills, with the ability to navigate complex risk scenarios and system requirements.
* Ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
* Customer-focused, self-starter with proven experience of agile project management methodologies.
What We Offer:
We are committed to offering our colleagues choice and flexibility in how we work and live, and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers, and business requirements.
Some of our benefits include:
* Variable Pay
* Employee Assistance Programme
* Family leave options
Key Capabilities:
* Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
* Ensures Accountability: Holding self and others accountable to meet commitments.
* Investigating and Reporting: Investigates incidents or issues to determine the cause, circumstances, and contributing factors. Documents detailed findings and suggests and implements necessary resolutions.
* Business Partnership and Consulting: Functions as a trusted advisor regarding relevant markets, business strategies and operating and/or risk and control environments to advise the business on solutions relating to own area of expertise.
* Risk Technology and Tools: Ability to utilise Risk technology & tools to generate and/or draw insights that facilitate data analysis.
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