Job Summary
We are seeking a highly organised and detail-oriented Reservations Agent to join our team at Trump Ireland. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and providing a seamless booking experience for our guests.
Your Role
As the first point of contact for guest reservations, you will play a key role in maximising room and golf revenue while delivering outstanding customer service. Your ability to multitask, communicate effectively, and maintain a high level of professionalism will be essential to success in this role.
Key Responsibilities
* Verbal and Written Communication: Exceptional communication skills with the ability to effectively communicate with guests, colleagues, and management.
* Customer Service: A strong passion for delivering outstanding service and ensuring a positive experience for our guests.
* Organisational Abilities: Excellent organisational abilities and attention to detail to manage multiple tasks and responsibilities.
* Customer-Focused Mindset: A proactive and customer-focused mindset to ensure that our guests receive the highest level of service.
* Efficient Working: Ability to work efficiently under pressure and meet deadlines.
* Previous Experience: Previous experience in a reservations or front office role is preferred but not essential.
* Computer Skills: Proficiency in computer systems; knowledge of Opera, Concept (Spa & Golf), and ResDiary (restaurant system) is advantageous but not essential.
* Language Skills: Additional language skills are a valuable asset.
* Flexibility: Ability to work flexible hours, including some Saturdays.
What We Offer
* Birthday Leave: Celebrate your special day.
* Reward Recognition: Regular acknowledgement of your contributions.
* Career Progression: Opportunities to grow and advance your career.
* Education Support: Invest in your professional development.
* Social Events: Enjoy company-organised gatherings.
* Employee Assistance Programme: Support when you need it.
About Us
We take pride in nurturing talent within a supportive and dynamic environment. Recognised as a GREAT PLACE TO WORK 2025 and home to a world-class golf resort, we ensure our team thrives in an atmosphere of growth and camaraderie.
Join us where your passion meets unparalleled opportunities and contribute to the excellence that defines Trump Ireland.