Director, HR Services & Operations
Remote Work: Yes. Location: Ireland-Cork, Remote.
Work Type: Full-time.
Job Description:
We empower people to transform complex data into clear and actionable insights at Cloudera. As a preferred data partner for top companies in various industries, we manage as much data as hyperscalers. Powered by the relentless innovation of the open source community, we advance digital transformation for large enterprises worldwide.
The Director, HR Services & Operations will lead the strategy, compliance, and execution of HR service delivery across the company. They will ensure that HR processes are scalable, efficient, and aligned with business needs while driving continuous improvements. In this role, you will partner with senior stakeholders to enhance HR service delivery and develop key metrics to measure the efficiency, effectiveness, and overall impact of HR operations on the employee experience.
Main Responsibilities:
* Lead, mentor, and develop the HR Services team, driving a culture of excellence and continuous improvement.
* Ensure consistent implementation of HR policies and procedures across all locations.
* Partner with Payroll, Benefits, and Legal teams to improve operational effectiveness and compliance.
* Drive process standardization in HR service delivery to improve the employee experience.
* Oversight of compliance with global employment laws and internal HR policies.
* Management of HR service-level agreements (SLAs) and high-quality service delivery.
* Leadership of global mobility, immigration, and relocation programs, ensuring smooth execution for employees.
* Change management efforts related to HR operational transformations.
* Development of reporting mechanisms to track case resolution times, policy adherence, and employee satisfaction with HR services.
* Data-driven insights to identify trends, recommend process improvements, and enhance employee support.
Requirements:
* 10+ years of progressive HR roles, including leadership positions.
* Bachelor's degree in a related field of study.
* Advanced knowledge of global HR compliance, employment laws, best practices, and industry standards globally.
* Proven track record of implementing and scaling people processes, operations, and systems.
* Proficiency with HRIS systems, Workday preferred.
* Experience managing vendor partners.
* Prior experience leading Global HR transformation initiatives.
* Strong ability to manage and develop high-performing teams.
* Ability to work cross-functionally with HR, Payroll, Legal, and Finance teams.
* Experience managing global mobility, immigration, and relocation processes.
* Strong background in HR policy development and implementation.
* Change management experience in HR operational improvements.
* Excellent problem-solving skills, with a process-driven approach.
* Strong communication and leadership skills.
We Offer:
* Generous PTO Policy.
* Support for work-life balance with Unplugged Days.
* Flexible WFH Policy.
* Mental & Physical Wellness programs.
* Phone and Internet Reimbursement program.
* Access to Continued Career Development.
* Comprehensive Benefits and Competitive Packages.
* Paid Volunteer Time.
* Employee Resource Groups.
Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.