Job Title: International Customer Relationship Administrator
Location: Fox & Geese site, Dublin 22
Contract: Permanent
About Irish Distillers
Irish Distillers is Ireland’s leading supplier of spirits and wines and producer of some of the world’s most well-known and successful Irish whiskeys. Led by Jameson, our brands are driving the success of Irish whiskey globally. Jameson is the world’s fastest-growing Irish whiskey, achieving +10% net sales growth globally in FY23. Our brands are exported to 130+ markets around the world.
About the role:
We are currently recruiting for the new position of International Customer Relationship Administrator. The position is based at our Bottling Plant in Fox and Geese, Dublin 22 and will report to the International Customer Relationship Team Lead.
This role will support the ICRM team in processing all shipping documentation requirements to support importation to international markets as well as customer service duties for some markets.
Main responsibilities will include:
* Creation of document packs in line with market specific requirements.
* Strictly adhere to each market’s mandatory and legal obligations for importation of Irish Distillers products.
* Management of documentation courier accounts and all associated tasks.
* Maintain courier log with all relevant information for tracking purposes.
* Generation and submission of Age certs and supporting backup documents.
* Be the specialist for import regulations for export markets.
* Support the ICRM team on freight administration.
* Order to cash process and customer service duties for small number of export markets.
* Creation and management of team calendar.
* Facilitate for the ICRM Team, for all meetings, workshops, and relevant projects.
* Compile and track safety moments from weekly Team meetings.
* Action and issue notes from weekly team meetings.
* Requirement to be flexible and undertake any additional duties.
* Continuous improvement mindset to drive process improvement.
* Support the wider ICRM Team to review and roll out new processes.
* Other ad hoc duties to support the ICRM function.
Qualification, Skills and Experience required:
* A suitable third level qualification.
* 1-2 years’ experience in a similar role.
* Import / Export experience would be an advantage.
* Effective communication.
* Excellent planning and organizational skills.
* Results driven and capable of working to tight deadlines.
* IT proficient re systems SAP, Microsoft office.
* Ability to manage multiple tasks, ensuring attention to fine detail.
* Build strong relationship with internal and external stakeholders.
* Team player with a flexible and adaptable approach.
What we offer:
* Hybrid working: A blended working arrangement where you can work 2 days where you work best.
* Profit share: An annual profit share scheme to reward your contribution to the company’s success.
* Product allowance: An annual allowance to spend on our portfolio of products and merchandise.
* People Development: Continuous development for our people at every stage of their careers.
* Family leave: Fully paid maternity, parent and paternity leave.
* Parental Support: Access to a workplace parenting coach and a supportive environment for new parents.
* Health & Wellbeing: Our Wellbeing Programme “THRIVE” supports employees across the three main pillars: Life, Body and Mind.
* Charity Days: Up to 2 days paid leave every year to volunteer at a charity of their choice.
To learn more about our careers, go to our careers page www.irishdistillers.ie/careers
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