Job Description
Our client is seeking a Program Manager to support EMEA regions from a Field Insights perspective in a 3-month remote contract role.
Purpose of the Team
This role entails bi-weekly rhythms with Field Leadership, CSAM triage management for Premium Customers, and capturing pipeline signals throughout the month for all customers. These signals will be passed to the Demand Planning Team.
Key Responsibilities
* Supporting all EMEA regions from a Field Insights perspective
* Interfacing with the Sales Team, managing incoming demand, and assisting with customer escalations related to capacity
* Collaborating with Senior Leadership in the field in EMEA
Candidate Requirements
The ideal candidate will possess:
* 6-10 years of experience in prior or relevant work experience
* Strong analytical skills, including data analysis and CRM data expertise
* Excellent communication and presentation skills, with experience presenting to management
* Ability to navigate complex teams and work with diverse personalities
* Experience driving critical milestones and delivering efficiency improvements within a team
Preferred Skills and Experience
* Good understanding of Data Analysis and CRM Data, with experience working with the Sales Pipeline and Motion Cycle
* Experience translating technical and business needs into actionable insights
* Preferred experience with Azure
Performance Indicators
* Efficiency improvements delivered within the team
* Qualitative clarity in processes and frameworks both within and across teams
* Meeting deadlines and delivering on project milestones