Job Title: Caseworker
Location: Turas Nua Wexford Office
About Turas Nua
Turas Nua is the Irish employability services provider, wholly owned by FRS Network, an Irish cooperative social enterprise. Our organisation has been delivering services to Irish communities since 1980.
Purpose of Role
As a caseworker, you will work with clients referred by the Department of Social Protection to Intensive Programme for Newly Employed People (IPNES). You will manage a caseload of clients, coordinating our internal support specialists and external organisations to provide a personalised, planned support service.
This service aims to help clients gain sustainable employment. You will also provide one-to-one advice and support to guide their progress towards employment.
Key Responsibilities
* Develop and manage a robust case management plan for each client, working towards full-time employment.
* Use industry-leading assessment technology to identify client goals, ambitions, and barriers to employment.
* Provide coaching and mentoring to clients, including job search support when they are job ready.
* Identify, structure, and recommend training solutions in consultation with tutors.
* Maintain knowledge of the local labour market.
* Achieve daily and monthly contractual KPI targets, managing a caseload of clients.
Requirements
You will possess strong case management capabilities, including decision-making skills, relationship skills, and problem-solving skills.
Able to build rapport and trust with clients, motivate them to own their journey, and achieve change.
Highly self-motivated and able to work in an office and remotely as part of a team.
Able to deliver a high-quality service creating positive outcomes for individuals and communities.
Key skills include customer service, retail, and hospitality.