Deputy General Manager
To assess, evaluate and ensure that long-term and short-term goals of all hotel operations are met.
Direct and manage all hotel activities to maximise revenue, profitability and quality goals by developing and executing up-selling strategies, controlling costs, and providing quality service and products to all guests.
Main Duties & Responsibilities:
* Take responsibility for all Hotel Operations.
* Ensure all Heads of Department manage their areas efficiently and effectively at all times.
* Plan the labour resource effectively (rosters) to meet the service criteria set for each department encompassing training, supervision and forecasting in line with the business needs of the hotel.
* Ensure all managers and colleagues are coordinating and utilising colleagues to best effect through careful roster monitoring, distribution of colleagues, etc.
* Familiarise yourself with departmental stock takes. Ensure monthly stock takes are being completed in each of the departments in a timely fashion and that they are accurate, carry out spot-checks.
* Have responsibility for Departmental budgets, familiarise yourself with them and ensure Mangers are keeping in line with set budgets.
* Be responsible for monitoring guest feedback and using this data for continuous service improvement and ongoing training.
Human Resource Management:
Maintain and promote all HR policies and procedures.
Ensure Heads of Department comply with Human Resources policies and procedures.
Laws, Regulations & Policies:
Ensure that all Hotel Operations follow all applicable laws, hotel policies, procedures and corporate standards.
Be full conversant of current laws relating to the industry.
Colleague Relations:
Foster and develop effective colleague relations within all departments.
Utilise effective internal communication, including daily briefings and regular departmental meetings, to maximise teamwork and productivity.
Look for ways to motivate and challenge colleagues.
Miscellaneous:
Ensure all reporting and servicing deadlines are met on a timely basis.
Attend meetings and training as required by the Hotel General Manager.
Assist colleagues to perform similar or related jobs when necessary.
Ensure guest satisfaction by attending to their requests and enquiries courteously and efficiently.