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Operations Co-Ordinator - Arabic, Dublin
Client:
AWP Health & Life SA
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
042d4e3d408f
Job Views:
5
Posted:
23.02.2025
Expiry Date:
09.04.2025
Job Description:
Operations Co-Ordinator - Arabic
The Role
To anticipate and meet the needs of our clients, including Expatriates and Medical Providers, as well as coordinating interdepartmental work, consistently delivering a high-quality service and committing to continuous improvements.
Main Tasks
1. Respond to customer and provider enquiries in an accurate, timely, and professional manner.
2. Proactively liaise with other internal departments for support to ensure an efficient and professional response.
3. Assist members and providers with insurance eligibility checking and treatment guarantees.
4. Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients and providers.
5. Assist the medical team with treatment guarantees and member queries locally in Libya.
6. Register incoming claims received.
7. Filter claims form and review for accuracy.
8. Support the claims batch process for providers.
9. Scan and send claims to HQ for processing.
10. Run daily report on tasks achieved: claims, fax, calls.
11. Assist HQ medical team in coordinating client's hospital admissions, evacuations, repatriations, and other cases as required.
12. Continuously provide outstanding customer service to clients and ensure customer satisfaction and retention.
13. Work within rotating shift patterns.
14. Responsibility for Health, Safety, and Welfare within the team (please refer to the Company’s Safety Statement for a full list of responsibilities).
Behaviour/Values
1. Ability to work effectively within a team environment.
2. Honesty and Integrity.
3. Ability to work under pressure.
4. High attention to detail.
Experience Required
1. Previous experience in a customer-focused role, in an administrative capacity.
2. Strong Knowledge of Microsoft Office (Excel, Word).
3. Fluency in English and Arabic.
66220 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
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