Job Description: General Manager Location: North County Dublin Business Type: Licensed Public House (Alcohol Service) Reporting To: Directors / Head Office Job Purpose: To take full operational responsibility for the successful day-to-day management of the public house, delivering exceptional customer service, ensuring compliance with all company and legal standards, managing and developing staff, and driving profitability. Key Responsibilities: Operational & Financial Management: Manage the daily operations of the public house, including bar and food service, stock control, staffing, cash handling, and customer experience. Open and close the premises in line with company procedures and licensing laws. Ensure accurate recording of staff hours via the EPOS system and compliance with the Organisation of Working Time Act, 1997. Oversee your own schedule in accordance with the same legislation. Prepare weekly staff rosters, ensuring appropriate coverage and labour costs remain within budget; publish schedules by Thursday each week. Conduct and oversee daily cash-ups, safe counts at opening, closing, and shift changeovers, ensuring full cash integrity and security. Return weekly company paperwork and financial reporting to the accounts department. Monitor key cost centres (labour, stock, waste) and implement savings or improvements where necessary. Record weekly purchasing (food, beverage, non-consumables) and remain within purchasing budgets. Staff Management & Human Resources: Lead, motivate, and develop a high-performing team with a focus on excellent customer service and operational efficiency. Ensure all team members adhere to job descriptions, uniforms, and hygiene standards. Monitor staff performance and deliver coaching, feedback, and training as required. Conduct timely and accurate employee evaluations. Liaise with the HR department regarding disciplinary, grievance, or performance-related issues. Conduct periodic team and individual meetings to maintain strong communication and performance alignment. Customer Service & Experience: Ensure the delivery of an excellent and consistent customer experience across all service points. Personally manage customer complaints and resolve them to satisfactory conclusions. Maintain a clean, welcoming, and compliant environment in line with licensing laws and customer expectations. Compliance, Hygiene & Safety: Enforce adherence maintain the highest hygiene standards. Ensure all health and safety policies are followed, and any accidents or incidents are documented appropriately. Conduct and file monthly audits, and ensure records are available for inspection. Oversee the implementation of cleaning schedules and inspect regularly for compliance. Reporting & Communication: Attend scheduled management and strategy meetings with company leadership. Maintain open communication with directors and support functions to ensure smooth operational alignment. Liaise with suppliers and contractors, and other key partners, ensuring best value and timely service delivery. Other Duties: Carry out any additional duties required for the successful execution of your position and the effective operation of the business. Qualifications & Experience: Minimum 3 years' experience in a senior hospitality management role (bar or licensed premises preferred). Strong knowledge of licensing laws, HACCP, food safety, and health and safety legislation advantageous. Proven people management and leadership skills. Excellent customer service, communication, and organisational abilities. Strong financial and commercial acumen. Proficient in EPOS systems, rostering, and stock management software. Remuneration: Competitive salary, dependent on experience.