Senior Supplier Operations Specialist
Join us in our fast-paced global business where you will empower suppliers, manage a dynamic team, and drive innovative solutions.
About the Role:
* Lead a small team of associates to support Wayfair's suppliers, resolve partner requests, and drive strategic initiatives.
* Manage a small team responsible for resolving partner requests and progressing our strategic agenda via project work.
* Execute initiatives to drive progress against well-defined objectives and KPI.
* Handle complex supplier issues where no standard operating procedures exist.
* Build strong relationships with suppliers and internal stakeholders.
* Analyse supplier engagement insights and team feedback to identify and implement process and product improvements.
* Collaborate effectively with our global team to ensure seamless cross-functional cooperation.
* Analyse data and trends, and pilot innovative solutions to improve efficiency and effectiveness.
Requirements:
* Proven experience successfully operating within an operational support function (managing suppliers, customer journey, handling escalations or process improvement); ideally within e-commerce, logistics, or supply chain.
* English language fluency, both verbal and written communication skills; Polish, German or Mandarin is a plus.
* Effective communication skills, someone who builds collaborative partnerships and influences senior stakeholders on strategic decisions based on data-driven recommendations.
* Capability in managing multiple projects simultaneously; overseeing timelines, coordinating resources, and ensuring successful project delivery.
* Effective and innovative problem-solving skills, with the expertise to investigate & identify the root cause of issues and implement effective solutions.
* Proficiency with technology, both in navigating multiple systems simultaneously and learning new software required for the role.
* Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment.
About Us:
We are an office-based team located in Galway, working 38.75 hours per week, Monday to Friday. We offer a range of benefits including Vhi Health & Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, Sport/Gym Membership Contribution, Commuter Benefits, Holiday including tenure entitlement + Bank Holidays, and more.