About the Role
As a Solutions Engineer for Content Apps and Partner Engagement (CAPE) team, you will develop world-class technical solutions to enable developers to distribute their apps and games within the Amazon Appstore and grow their businesses.
You will work with third-party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices.
Key Job Responsibilities
* Evaluation and resolution of complex technical issues in app development.
* Analyzing, solving, and creating solutions for developers.
* Development of documentation and other materials to support developers.
* Acting as a subject matter expert for Amazon mobile APIs and Services, as well as Amazon Devices.
* Driving projects to improve the Amazon developer experience.
* Providing engineering support of our incoming tickets, including extensive troubleshooting and debugging.
* Maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java-based projects.
* Reading and understanding complex application code and making code fixes to resolve support issues.
* Developing tools to aid operations and maintenance.
* Owning one or more Digital products or components.
* Customer notification and workflow coordination and follow-up to maintain service level agreements.
About the Team
The CAPE Developer Support & Engineering (DSE) team manages technical support for customer and partner issues and app feature integrations on Managed Video Partner apps (SPARQ based partner segmentation in US/CA & International countries).
Qualifications
BASIC QUALIFICATIONS
* Bachelor's degree in Computer Science or a related field.
* At least 2 years of overall development/technical support experience.
* A proven track record in working on enterprise-level large-scale n-tier applications.
* Development Experience in C/Java or open-source based technologies.
* Detailed knowledge of XML/SOAP, web services, web application development, and industry-standard commerce systems.
* A sound understanding of web technologies, UNIX/Linux operating system, and tools.
PREFERRED QUALIFICATIONS
* Experience analyzing and troubleshooting RESTful web API calls.
* Experience with network troubleshooting tools.