ROLE OVERVIEW
You will be based on the Intel campus in Leixlip, Co. Kildare and support a customer who sets high standards for themselves and expects the same standards of DXC as their I.T support provider.
JOB DESCRIPTION
Responsibilities
* Create, manage & monitor Incident / Service requests with regards to Data Centre Operations in the client ticketing system and adhere to resolution SLA.
* Unpacking, racking, and stacking, railing, asset tagging, initial jumpstart of servers, install to designated racks, power connectivity, network connectivity, fibre connectivity from device to corresponding patch panel and PDUs.
* Server landings and decommissioning support within service level agreements (SLA)
* De-commissioning of servers (including removal of all cables and assets and preparing / packing (lite) for return shipment) and hardware break-fix.
* Structured network cabling activities inside data enter at rack & row level.
* Replace defective parts and systems, including those for preventive maintenance as required.
* Vendor escalation and escort inside DC
* Responsible for brief weekly safety audit to keep Data Centre in safe condition.
* Monitor and tracking usage of consumables and storing consumables (e.g., patch cables, cable ties, cross connects, transceivers, tools etc.) and inform Buyer for replenishment.
Requirements
* Level 2 Incident Management (IM) and correlation for Operations Systems and Hardware (Server, ATL, SAN) and Data Centre.
* Service Requests regarding server operations (e.g. extension of C Drive, installation of additional hardware)
* Responsible for all next level escalations and follow ups regarding incidents or service issues.
* Customer communications as related to incident, service request, downtime, and shutdown activities regarding the job scope (e.g. notify server owner prior to swapping out motherboard)
* Ensuring accurate data is kept in POR Asset System and CMDB with regards to machine information, location, and our on-call information.
* Support return to service activities for MUOs (Multiple User Outage) regarding Hardware that OS issues for DCH owned/supported systems.
* Hard drive end of life management / scrapping activities in coordination with client policy and Offsite E-waste Vendors.
* Work with Client stakeholders & Data centre owners as necessary on issues.
* Coordinating all shutdown activities that relates to DCO Server Operations (refer to site contract agreement).
ESSENTIALS SKILLS/QUALIFICATIONS
* At least 1 years experience in a similar position
* Competence in troubleshooting and resolving Operating Systems issues.
* Knowledge of Windows Server and Linux experience desirable
* Knowledge of server hardware troubleshooting
* Professional, with excellent communication skills and customer interaction abilities
* Excellent customer focus
* Unquestionably flexible and present a value-add performance.
* Ability to quickly adapt and learn.
* Good team player with excellent interpersonal communication skills
* Self-motivation and the ability to work under minimal supervision are a must.
* Manual Handling experience
DESIRABLE SKILLS/QUALIFICATIONS
* Hyper V, Apachi, SQL