Join to apply for the Reservations Supervisor role at Ashdown Park Hotel.
Ashdown Park Hotel is currently recruiting for a dedicated, full-time Reservations Supervisor.
The Reservations Supervisor is responsible for handling & processing all aspects of individual and group room reservations. They will be responsible for supervising and training the Reservations Agents.
Main Duties & Responsibilities Include
* Supervising and training the Reservations Agents.
* Answering incoming calls and assisting with reservations, confirmations, room need requests, and questions.
* Assisting with reception breaks and shift cover where necessary.
* Ensuring the reservations being entered into the PMS system are in the correct format.
* Communicating information to other departments that pertains to them.
* Checking arrival lists and ensuring that all special requests are followed up correctly.
* Printing reports and checking details for reservations made.
* Ensuring blocks, party name lists, and arrangements are updated correctly, following up with sales where required.
* Entering group rooming lists.
* Assisting the Revenue Manager with creating new accommodation packages on the website and setting rates online.
The Ideal Candidate
* 1-2 years experience in a senior reservations agent or reservations supervisor role.
* Full Hotsoft experience or a similar PMS and Siteminder or similar Channel Manager.
* Must be available to work at weekends.
* Ability to prioritize in a fast-paced environment.
* Exceptional attention to detail and a strong administrative background.
* Possess leadership skills.
* Team player.
* Flexibility in day-to-day job demands, remaining focused when priorities and practices change.
* Clear, concise, and professional in all communications, both written and verbal.
* Work closely with other departments to achieve desired end results.
* Resourceful and creative when faced with obstacles.
* Ability to follow up and see projects through to completion.
* Adhere to deadlines.
* Take ownership of assigned responsibilities.
* Genuine, approachable, and enthusiastic.
* Ability to take full ownership of specific market segments.
* Polished and professional demeanor when client-facing.
Benefits
* Meals on duty.
* Free parking.
* Reduced fee for gym and pool membership.
* Staff discounts.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing.
Industries
Administrative and Support Services.
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