This role supports the eCommerce Manager in delivering a seamless customer experience across our online platforms. Key responsibilities include market research, product backlog management, and documenting site functionality. The successful candidate will work closely with business and product teams to define system requirements and ensure a high-quality user experience.
Key Responsibilities:
* Conduct market research to identify business needs and inform system requirements
* Create product backlog items, including user stories and defects, with clear requirements and acceptance criteria
* Work with business users to document test cases and facilitate UAT processes
* Maintain documentation of site functionality and business rules
Specific Knowledge & Skills:
* 3+ years' experience as a business analyst in an eCommerce environment
* Proficient in user and customer research, user acceptance testing, and user experience design
* Experience with web analytics management, A/B testing management, and end-user training management
* Strong business acumen and ability to train others in business/site requirements management
General Skills & Competencies:
* Good understanding of industry practices and proficient with relevant tools and systems
* Basic planning and organizational skills, with good decision-making and problem-solving abilities
* Excellent communication, presentation, and interpersonal skills
Minimum Work Experience:
Typically 3-5 years of increasing responsibility in any applicable professional experience.
Preferred Education:
Typically a Bachelor's Degree or global equivalent in a related discipline.
Travel / Physical Demands:
Travel typically less than 10%. Office environment. No special physical demands required.