Conference and Events Manager at Carton House, a five-star resort destination in Ireland.
We are a dynamic team built on fairness, inclusivity, and growth for all team members, delivering the highest standard of service that turns moments into memories for our guests.
Key Responsibilities:
1. Establish high standards of service for personnel across the department.
2. Review new techniques to maximize guest satisfaction, staying up-to-date with the latest product service and presentation methods.
3. Collaborate with the Sales & Events team to ensure exceptional guest experiences.
4. Oversee the actual service, ensuring consistency and excellence.
5. Plan and implement special resort events and banquet functions, taking full charge of logistics and execution.
6. Maintain correct handling procedures to minimize waste and breakage.
7. Develop and implement effective training programs for staff, fostering their growth and professional development.
8. Ensure cleanliness and appearance of banquet equipment and facilities, maintaining a spotless environment.
9. Sustain smooth daily operations, including mise-en-place, sequence of service, and breakdown/set up procedures.
10. Promote creativity and personalization, actively creating Sparkle moments that exceed guest expectations.
11. Effectively handle guest requests, adopting a