Job Overview
IP Telecom, Ireland's leading innovative communications provider, is seeking a Second-Line Technical Support Engineer to play a vital role in our growing Technical Support Team.
In this role, you will provide advanced technical assistance to customers, partners, and internal teams, troubleshooting complex issues related to IP Telecom products, VoIP services, and broadband technologies.
As a Second-Line Technical Support Engineer, you will leverage your expertise in IP Telephony, broadband technologies, and networking fundamentals to diagnose and resolve escalated issues efficiently.
Your role will involve analyzing network traffic, identifying root causes, and providing technical guidance to First-Line Engineers while escalating more complex cases to the appropriate teams when necessary.