Customer Relationship Manager Job Description: Responsibilities:Implement and manage e2e Customer solution design Manage successful delivery of customers first invoice Monitor customer metrics and identify/implement improvements Manages escalations within a quick turn around timeDrive resolution of customer queriesSeek for opportunities to growth the businessEnsure CD forecasting is collected across all different segment and reconciled with Sales Leaders Deliver customer experiencePrepare and run quarterly operational performance reviews with the CDM, PRM, (if applicable) customer and or partner (if applicable) and supports improvement plansCommunicate operational process changes to customerSupport Total Customer ExperienceEnsuring up to date contacts are maintained within internal systemsProficient and compliant to internal processes and policiesDemonstrate sound judgment, prompt follow-up, and timely escalationsProvides solutions to complex customer operational issues and shares best practices within their peer groupProactive interaction and collaboration with various internal and external stakeholdersCompetencies:Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as requiredDemonstrate strong relationship management skill setDemonstrate leadership capabilities and excellence in customer serviceConsulting, negotiation and influencing skillsDemonstrated project management skills such as planning, execution and implementationSolid understanding of core HPEFS businesses, systems and revenue cycleEffective organization, time management, prioritization, follow-up and execution skillsSuperior research and analytical skillsGood knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.Experience:University degree or equivalent experience; advanced university degree preferredTypically 4-10 years of related experience, preferably in leasing, financial services and customer service, salesHPEFS past experiences is a strong assetJob:ServicesJob Level:Specialist Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.