Job Description
Quality Technical Services Manager
This role is responsible for ensuring the smooth operation of manufacturing processes, preventing disruptions, and leading continuous improvement initiatives.
Key Responsibilities:
• Ensure efficient processes to support manufacturing and prevent disruptions through managing equipment redundancy, validation, and best in class laboratory practices and training programs.
• Measure and communicate process efficiency and effectiveness, delivering improvement projects on time and within budget.
• Lead procurement efforts for goods and services, ensuring adherence to company policies.
• Facilitate technical problem-solving, CAPA processes, and decision-making within areas of responsibility.
• Co-lead Quality Assurance initiatives, regulatory audits, and manage specification changes.
• Collaborate with leadership, offering guidance and solutions while ensuring alignment with Global Quality teams.
• Monitor team performance across key metrics (Safety, Quality, Delivery, Cost, People) and drive continuous improvement efforts.
• Oversee people management, including development, feedback, and performance evaluations.
• Stay current with industry trends to keep practices competitive.
• Participate in the hiring process for critical roles and be a key member of the Site Quality Leadership team.
Qualifications and Experience Requirements:
• Bachelor's degree in Engineering or Science; postgraduate qualification an advantage.
• At least 6 years' experience in the medical device or similar highly regulated industry.
• Experience with audit management, process validation, CAPA systems, sterilization, and clean room environments.
• Strong project management and Six Sigma experience.
• Proficient in data analysis and reporting tools (Excel, Project, Minitab, Power BI).
• Excellent leadership, communication, and interpersonal skills, with the ability to work independently and collaboratively.