Senior Technical Product Manager for Application Infrastructure & Communication Platforms
At Toast, we empower restaurants to adapt and thrive by crafting a platform that helps them focus on what matters most: their businesses.
This role is critical in shaping the platforms that underpin customer communications, scheduled jobs, and distributed messaging systems.
Key Responsibilities:
* SMS Platform: Develop reliable and scalable SMS capabilities for various use cases.
* Email Platform: Define the product vision and roadmap for email communication, optimizing deliverability.
* Push Notification Services: Drive strategy and execution for timely and relevant push notifications across mobile and web applications.
* Scheduling Platforms: Build platforms that enable developers to schedule jobs seamlessly, facilitating automated workflows.
* Distributed Messaging Systems: Set direction for using distributed messaging systems for asynchronous communication across microservices.
Requirements:
* Define and champion product visions, strategies, and roadmaps.
* Conduct market research, customer analysis, and competitive analysis to identify opportunities and unmet needs.
* Translate customer needs into detailed product specifications and use cases.
* Prioritize and manage the product backlog, ensuring alignment with business objectives and strategic goals.
* Collaborate with engineering, design, and other cross-functional teams to deliver high-quality solutions.
* Define and track key performance indicators (KPIs) to measure success and impact.
* Stay up-to-date with industry trends and emerging technologies.
Qualifications:
* 3+ years of experience as a Technical Product Manager, focusing on internal communications platforms or distributed messaging.
* Strong understanding of asynchronous messaging, APIs, and integration technologies.
* Experience building and managing scalable and reliable platforms.
* Proven ability to translate customer needs into detailed product specifications.
* Excellent communication, collaboration, and stakeholder management skills.
* Passion for building innovative and user-friendly communication solutions.
* Experience with Agile development methodologies.
Bonus Points:
* Experience with AWS cloud services and infrastructure.
* Knowledge of data privacy and security regulations related to communication services.