Job Description:
The primary objective of this role is to ensure the smooth operation of the store's fresh food departments, delivering exceptional customer service and a superior fresh food experience at all times.
Key Responsibilities:
* Lead by example, embodying Centra brand values: Proud, Energetic, Imaginative, and Community-Based.
* Effectively oversee and manage the workload of the fresh food departments, prioritizing tasks and delegating responsibilities as needed.
* Drive sales performance by setting, monitoring, and achieving targets with the team for gross profit margin, net margin, waste, and other Key Performance Indicators (KPIs).
* Maintain control over stocktaking and overheads within the allocated budget.
* Foster a positive and collaborative team environment, promoting open communication and good working relationships among team members.
* Conduct regular meetings with the fresh food team, sharing relevant information, results, and best practices.
* Manage employee performance through regular feedback, recognition, and encouragement, driving growth and development.
* Provide excellent customer service, addressing queries efficiently and professionally in accordance with store policy.
* Oversee employee rostering and annual leave for the fresh food departments.
* Ensure the merchandising and presentation of the fresh department meet the highest standards, adhering to store planograms and guidelines.
Requirements:
* Desirable: 2 years' experience in a Fresh Food Department.
* Desirable: 1 year's experience in a Supervisor/Manager role.
* Excellent communication and delegation skills.
* Strong understanding of how to achieve KPIs and targets.
* Passion for fresh food and commitment to delivering exceptional customer service.
Estimated Salary: $50,000 - $65,000 per annum