Job Title: Operations Manager
We are seeking an experienced Operations or Service Manager to lead our team in Dublin. As an excellent, hands-on Ops Manager, you will promote a culture of efficiency and service excellence.
What We Offer:
* Salary: up to 65k DOE
* Company Vehicle
* Pension
* Bonus Structure
* Progression Opportunities
The Ideal Candidate:
* 2+ years' experience in an Ops/Service Manager role
* Technical background or Mechanical Qualification
* Excellent Customer Service, Presentation & Reporting skills
* Scheduling & Absence Management skills desired
* Great problem-solver with a can-do attitude
Key Responsibilities:
* Manage the team to achieve maximum productivity
* Achieve operational KPIs
* Effectively manage rostering, absence management, annual leave, and headcount management
* Promote continuous improvement and manage change
* Ensure performance metrics through demand management, forecasting, and capacity
* Promote a culture of Customer Service Excellence
About Us:
{company} is a dynamic organization that values innovation and excellence.