My client is currently looking for a Tech Support Engineer with Italian to join their growing team. You’ll use your IT skills in a cutting-edge technology environment, supporting Medial software systems across Europe. This is an exciting opportunity which will enable you to grow your technical skill set.
My client is a consulting business, a purpose-led transformation company that helps businesses transform through technology. They support companies in making meaningful change and growth. Their clients include some of the biggest brands in the UK and worldwide. It is a place where you can grow your career while being exposed to new technologies. You’ll be part of an exciting team where you will be challenged every day. You’ll work with customers and identify opportunities to support their strategy and improve their processes across functions.
The Role
IT Application Support Engineer with fluent Italian to join the EMEA Customer Care division. The team works in a high-profile, mission-critical environment within a Healthcare setting. Early and appropriate responses are essential to providing technical support for Medical Hardware Products & related infrastructure. As a support engineer, you will be joining a team built on collaboration, communication, focus, and motivation to deliver excellent service & support. Their team is responsible for troubleshooting incidents both proactively and reactively.
This is a unique opportunity for the successful candidate to work within a Healthcare environment, contribute towards project/service delivery, grow professionally, and work alongside a magnificent team.
Key Responsibilities:
1. Troubleshooting and resolving Incidents & Service Requests.
2. Managing incident queues & incident intake channels.
3. Taking ownership of incidents & communication with customers as required.
4. Responding in a timely fashion to reactive or proactive incidents.
5. Recording and documenting incident tickets.
6. Monitoring omnichannel intake.
7. Detailing accurate information in case documentation.
8. Coordinating internally with other support groups in a timely fashion.
Key Skills/Experience:
1. Fluent Italian & English.
2. Good understanding of Windows Servers 2008, 2012, 2016.
3. Ability to understand application workflows.
4. Ability to troubleshoot infrastructure-related issues.
5. Basic Linux Service Administration.
6. Basic MySQL/MS SQL skills.
7. Time management skills.
8. Customer Service experience.
9. Proven strong written and verbal communication skills.
10. Self-motivated and willingness to learn.
11. Proficiency in understanding, analyzing, and defining corrective actions from data provided in logs and traces.
Good to Have: Degree or Certificate in I.T. or related discipline is preferred. ITIL certifications. Experience in Support Services.
Based in Letterkenny, Co. Donegal. (Hybrid – 3 days a week on site). Permanent Role. They offer competitive salaries, including pension, health care, life insurance, laptop, phone, access to extensive training resources, company discounts, on-site parking, and more.
The candidate must be eligible to work in Ireland/EU.
Please do not hesitate to contact David Coyle at 01 6351748 or email david@methodius.com.
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