Housekeeping Lead | Moorehall Lodge Balbriggan, Balbriggan, Co. Dublin
Moorehall Lodge Balbriggan, is a purpose-built nursing home located in Balbriggan, Co. Dublin.
Moorehall Lodge Balbriggan is committed to enhancing the quality of life for all our residents. This is achieved by living our core company values in relation to communication, respecting residents' rights, choice and individuality, promoting their independence and collaborating with our community partners.
It is our mission to ensure that residents feel valued and loved within their homes. Our strong family ethos and team of talented, diverse and caring colleagues is central to the creation of a supportive and nurturing environment that creates a strong sense of home for our residents.
Our core company values:
Communication | Privacy, Respect & Dignity| Choice | Independence | Individuality | Rights | Community Partnership
We are seeking passionate, engaging and ambitious people to join our team. Moorehall Lodge, Balbriggan now have vacancy for House Keeping Lead reporting to the Director of Nursing.
The successful candidate will be a key team member tasked with developing and leading the House Keeping team in Moorehall Lodge, Balbriggan.
Objectives
1. To ensure that the level of cleanliness of each room in MHLB is maintained to exceptionally high standards by reviewing, assessing and validating quality of each room daily.
2. To ensure compliance with implementation of appropriately designed processes for the housekeeping department.
3. To ensure compliance with implementation of appropriately designed processes for the laundry department.
4. To ensure presentation of MHLB is always maintained to exceptionally high standards.
5. To ensure optimal responsiveness in addressing objectives 1 to 4 in a manner that is at all times resident focused.
6. To ensure weekly, monthly, quarterly special cleaning tasks are being followed and recorded. Examples: Bedroom deep cleans legionella taps/shower hose cleaning and curtains.
7. To ensure positive engagement with our residents relating to accommodation needs and desires.
1. To establish and maintain relationships with residents that are based on respect and equality and that promote their independence.
1. To represent Moorehall Lodge Balbriggan in a professional and positive manner at all times and in all communications with residents, visitors and staff.
Roles and Responsibilities:
Governance and Management:
a. To assist the Director of Nursing in the development, maintenance and operation of effective systems of oversight for areas of responsibility with activities to include:
i. Audit
ii. KPIs
iii. Risk management policy implementation.
iv. Management Reporting
b. To ensure effective stock management across the housekeeping and laundry departments.
c. To manage and direct the housekeeping and laundry staff and ensure a high standard of cleanliness and presentation in MHLB
Housekeeping
a. To ensure the workflow of housekeeping staff is appropriate to meet required standards in the most efficient and effective manner possible.
b. To ensure effective compliance to agreed processes. To monitor and measure such compliance.
c. To ensure every room is provided with a daily assurance of quality and more frequently as and where required.
d. To address issues in quality in the most timely and efficient manner possible.
e. To ensure infection control procedures are followed at all times.
Laundry
a. To ensure the workflow of laundry staff is appropriate to meet required standards in the most efficient and effective manner possible.
b. To ensure effective compliance to agreed processes. To monitor and measure such compliance.
c. To provide daily assurance and oversight of the quality of personal laundry services provided to residents.
d. To provide daily assurance and oversight of the quality of accommodation and bedding laundry services provided to residents.
e. To address issues in quality in the most timely and efficient manner possible.
f. To ensure infection control procedures are followed at all times
Presentation
a. To understand and contribute to development of guidelines and standards for all areas of the presentation of MHLB in line with the overall objectives of the organisation.
b. To ensure conformance to such guidelines.
c. To ensure attention to detail in de-medicalising MHLB without deviating from best practice.
d. To liaise closely with the Facilities Manager for any corrective and/or decorative matters.
HR
a. To lead in the induction training of new staff to housekeeping and laundry highlighting the importance of Infection Control protocols.
b. To plan the duty roster for the household and laundry staff ensuring adequate cover to the facility at all times.
c. Provide cover for any absence if necessary.
d. To ensure the team perform to a high level individually and collectively and do so in a consistently resident centred manner.
Other Duties and Responsibilities
a. To reflect and enhance MHLB's Mission Statement and objectives in all activities
b. Ensure all new admissions/room changes are processed on time and meet our high standards
c. To adhere to all Human Resource Management procedures with regard to performance management
d. Property Meetings: Recommendations, Action Planning to meet KPI's
e. To hold Departmental meetings and issues/challenges arising from them are actioned. Post-meeting minutes generated
f. To carry out specific projects, research as outlined by the General Services Manager.
g. Maintain efficient and controlled chemical, equipment & stock systems
h. Track and trace accommodation control points/KPI's via our software programme
i. To develop and implement Annual/Quarterly and Monthly activity plans appropriate to the business needs in all areas of responsibility.
Essential:
Leaving Certificate or equivalent
Computer literate
Desirable:
Facilities or Hospitality related qualification(s)
Experience
Essential:
Experience in an Accommodation/Housekeeping Management role within Healthcare or Hotel setting
Desirable:
Experience in all of the key areas outlined within the role and responsibilities of the job description.
Professional Knowledge
Essential:
* Core Health and Safety Legislation
* Infection control National Standards
Desirable:
* Best practice in hospitality accommodation services
Core Aptitudes
* Demonstrate strong leadership skills
* Integrity beyond reproach
* Act as a good role model
* Ability to communicate effectively with co-workers, management and all other stakeholders
* Ability to create good interpersonal relations with all co-workers, residents, families, visitors
* Flexibility and willingness to work different shifts as required by the needs of the service
* Ability to train and mentor staff
* Ability to manage change
* Information collection and analysis
* Quality and service improvement
What we offer?
* Excellent rates of pay
* Employee Assistance Programme
* Career Progression opportunities
* Free ongoing training and development
Why work for us?
Teamwork and excellent provision of care are our trademarks. We offer flexible work practices, a friendly and homely working atmosphere, promotional, learning and developmental opportunities. We pride ourselves with exceptional resident care which stands at the forefront of our core values.
Moorehall Lodge Balbriggan is an equal opportunities employer.