Senior Life & Pensions Administrator
About the Role:
Are you an experienced Life & Pensions Administrator looking for a senior role in a growing, client-focused financial services firm? We are seeking a Senior Life & Pensions Administrator to join our team in South Dublin, where you will play a key role in supporting a team of financial advisors and assisting with staff training, development, and overall operations support across the business.
This is an excellent opportunity for an experienced professional who thrives in a leadership capacity and wants to make a real impact on both client service excellence and operational efficiency.
Because of the nature of this role, the position will be predominantly OFFICE BASED, from South Co. Dublin (free staff parking available).
Key Responsibilities:
Individual Life & Pensions Administration:
1. Manage applications and policy servicing for pensions, protection, investments, and savings.
2. Liaise with life companies and investment providers to ensure seamless policy administration.
3. Handle client queries, policy updates, and compliance documentation.
4. Prepare reports, policy documentation, and client correspondence.
5. Provide expert administrative support across a portfolio of Group Pension and Risk schemes.
6. Assist with scheme renewals, enrolments, and compliance requirements.
Financial Adviser & Team Support:
1. Work closely with Financial Advisors to support client servicing needs.
2. Assist in preparing client reviews, reports, and suitability statements.
3. Ensure all administrative processes comply with Central Bank of Ireland regulations.
4. Act as a key point of contact for complex queries and escalations.
Leadership & Business Support:
1. Assist in the training and development of junior administrative staff.
2. Support the overall operations of the business, driving process improvements and efficiency.
3. Act as a mentor within the administration team, sharing best practices and industry insights.
What We’re Looking For:
1. Experience: Minimum 5+ years in a Life & Pensions administration role within a brokerage, intermediary, or provider.
2. Leadership Skills: Experience in staff training, mentoring, and business operations support is highly desirable.
3. Industry Knowledge: Strong understanding of pensions (PRSA, ARF, AMRF, executive pensions), protection, and investment products in Ireland.
4. Technical Skills: Familiarity with life company portals and CRM systems. Proficiency in MS Office (Word, Excel, Outlook).
5. Attention to Detail: Highly organized with excellent accuracy and compliance awareness.
6. Client-Focused Mindset: Strong communication and relationship management skills.
7. Qualifications: QFA qualification is preferred (or working towards it). APA in Pensions and/or Life Assurance is a minimum requirement.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Administrative, Customer Service, and General Business
Industries: Financial Services, Insurance Agencies and Brokerages, and Pension Funds
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