Company DescriptionWe are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.SGS are seeking a a full-time Quality Coordinator to join our Naas office to oversee and enhance the quality management systems within one of SGS's contracts. Job Description This role involves the design, implementation, and maintenance of systems and processes that ensure all scheme documentation is up-to-date, accessible, and compliant with industry standards. The Quality Coordinator will collaborate with various departments to improve workflows, conduct audits, and ensure data integrity across systems. The role will also involve training staff and supporting continuous improvement initiatives.Design, implement, and maintain a centralised document storage system to streamline access and retrieval of core scheme documentation. Ensure scheme documentation is always up-to-date and easily accessible. Assist the Quality & Reporting Manager in updating and maintaining Standard Operating Procedures (SOPs).Develop and enforce change control protocols to ensure modifications to documents or processes are properly reviewed and approved, maintaining data integrity and compliance.Conduct internal audits and spot checks on documentation and processes quarterly to ensure compliance with quality standards. Maintain and enhance the centralised Smartsheet system to ensure efficient data management and accessibility for employees Investigate and support corrective actions for quality issues to ensure compliance and continuous improvement.Provide Subject Matter Expert (SME) guidance on the NDG RPL process.Conduct training sessions for staff on SOP updates, quality control procedures, and new tools.Act as an SME for quality processes and document management, providing expert guidance to teams. Identify workflow inefficiencies and propose automation or process optimisation solutions.Assist in the implementation of new tools, templates, and dashboards to streamline quality tracking. Participate in continuous improvement initiatives to refine internal procedures and enhance efficiency. Develop clear communication strategies to inform teams about new quality protocols, SOP updates, and best practicesSupport the Quality & Reporting Manager on key quality and process improvement projects. Work effectively and cooperatively with other staff members. Develop open, honest, and respectful relationships with others and foster good working relationships within the team At all times handle information confidentially and in line with data protection lawsConstantly maintain the culture of the Company incorporating the values of the CompanyAt all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and always adopt behavior in accordance with SGS Equality & Diversity policyThis is not a definitive list of dutiesQualificationsBachelor’s degree or equivalent.3 years administration experience.Advanced skills in Excel, Power BI, and Smartsheet. Experience with quality management systems and document control.Additional Information Required Skills Excellent organisational skills and attention to detail Be organised, efficient and quality focusedStrong time management skillsEffective interpersonal skills; able to develop good working relationships with people at all levels Ability to work independently and proactively to drive improvements.Proficient in all business software packages Excellent written and verbal communication skills Ability to prioritise and meet critical deadlinesAbility to distill and synthesise large data sets to generate business intelligenceEnsure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS’s Equality & Diversity policyAt all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures