Success Architect-Sales Cloud
Apply remote type Office - Flexible locations Ireland - Dublin time type Full time posted on Posted Today job requisition id JR291600
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About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Salesforce Customer Success:
Salesforce’s worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses, and drive value-based results. Our motto for our customers is "Your Success is our Success".
Role Description:
Cloud Success is a specialized team within Customer Success, bringing together customer support engineers, proactive monitoring, specialist product advisors and technical architects. This team not only resolves technical issues but also provides expert guidance on optimizing and using Salesforce technology to drive long-term business success.
The Success Architect collaborates closely with various teams across Customer Success and the Product organization to drive long-term solutions for customers. They work with support engineers to resolve immediate technical challenges while identifying root causes to prevent future issues. Partnering with customer success managers, they ensure customers receive strategic guidance on standard methodologies and long-term technology health.
Key Responsibilities:
As a Success Architect specializing in Sales Cloud, you will:
1. Drive Customer Impact – Partner with our most strategic and high-priority customers, assessing their Sales Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption.
2. Lead with Expertise – Serve as a trusted Sales Cloud SME within the broader Success Architect organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership and product standard methodologies.
3. Connect with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.
4. Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
5. Implement Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Sales Cloud customers.
6. Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.
Basic Requirements:
1. Solution Design & Architecture
2. Demonstrated ability in software, system or enterprise architecture.
3. Expertise in Salesforce products, platform capabilities, technical governance and standard methodologies.
4. Experience with large-scale, sophisticated implementations.
5. Strong knowledge of enterprise application integration.
6. High proficiency in English.
Certifications:
1. Required: Salesforce Admin, Salesforce Advanced Admin, Sales Cloud Consultant
2. Desired: Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect)
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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
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