Responsibilities
:
1. Responsible for the adherence to trailer fee procedures, job aids and operational controls when carrying out tasks.
2. Expected to develop and maintain a detailed knowledge of Trailer fee processes and systems in order to be an operational SME
3. Responsible for the quality inputting of trailer fee contract setups and terms.
4. Expected to develop an understanding of the trailer fee omnibus model and perform accurate input of omnibus positions on behalf of our clients' distributors.
5. Responsible for the analysis of trailer fee calculation outputs and justification of variances.
6. Responsible for the timely response to client & broker queries received into the team mailbox.
7. Responsible for delivering quality client service via written email responses and periodic client calls.
8. Expected to be able to execute backdated calculations, and manual calculations where necessary, to service our clients ad hoc & nonstandard needs.
9. Responsible for escalation of operational issues or challenges to the team leader / manager.
10. Responsible for the adherence topany values of Professional, Accountable, Client Focused, Excellence and Leadership in all tasks and interactions
11. Expected to develop critical analysis mindset and a risk excellence approach.
12. Responsible of the preparation of the KPIs to bill the client
13. Responsible for issuing payments and actioning the necessary system checks
Requirements:
14. Previous experience of 1-3 years in financial services
15. Knowledge of Transfer Agency desirable
16. Knowledge of Trailer Fees/Rebates desirable
17. Previous experience of high-profile client facing desirable
18. Analytical mindset required with evidence of problem-solving experience
19. Enthusiastic individual with a desire to work in a fast-paced environment
20. Strong attention to detail
21. Ability to multi-task and to work calmly under pressure
22. Ability to work accurately to tight deadlines
23. High proficiency in MS Office (Excel, Word, PowerPoint)
24. Positive individual who performs in a manner that makes a strong impression on others,, high energy level, a problem-solving approach, approachable; and the ability to act with a sense of urgency when required.
IFDS is a regulated entity and a member of the State Street Group. We are an equal opportunities employer, and we aremitted to fostering an inclusive workplace. We value diversity in both background and in experience.
We follow the Fitness and Probity regime as outlined by the Central Bank of Ireland.
You may not meet all the requirements outlined in the above job description, but we would still like to hear from you.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligencepanies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages arepetitive andprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly wee the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with ourmunities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet/careers
Job ID R-752891