Client Services Manager
About Your New Employer
A leadership opportunity in an established player in the AV market in Ireland has come about for someone with a strong commercial mindset, experience in managing teams and delivering on projects. You will manage the relationships with key accounts and oversee a team delivering on solutions to them.
About Your New Job
* Manage 3 teams with head count of 23 whose focus is on delivery of installations and client services
* Review SOPs and look for options for performance improvement
* Act as key point of contact for all major clients to monitor performance against delivery
* Work alongside Sales team to onboard clients and drive growth within accounts
* Meet clients regularly for QBRs and ensure renewal of existing contracts
* Drive implementation of ITIL methodology
What Skills You Need
* 5 years in a leadership capacity within a client services or key account environment
* Experience in delivering AV or IT Hardware installation projects
* ITIL Certification
* Full working rights for permanent work in Ireland
What’s on Offer
€60-75k basic
Bonus €10-15k
Death in Service
Pension
Mileage & Expenses
Phone
Laptop
2 Days in office
What’s Next
Call Alan in Sigmar on 01 4744624 for more details or apply through the link below
#J-18808-Ljbffr