Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI, an organization dedicated to investing in people who drive progress and create a better tomorrow.
Main Purpose
The IT Systems Administrator plays a critical role in supporting the health of our server and network infrastructure, serving as an escalation point for end-user support issues.
Primary Responsibilities:
* Develop and implement plans and strategies for enhancing, simplifying, and modernizing computer infrastructure in support of business and global IT strategy.
* Collaborate with the global infrastructure team to support global IT infrastructure, including on-premise and cloud-hosted environments.
* Support the global cyber team with deploying updates or security/antivirus tools to the global infrastructure.
* Administer and monitor PCI VMWare, Veeam, and SAN environments at an intermediate to advanced level.
* Administer and monitor PCI Windows and Linux-based servers and systems at an intermediate to advanced level.
* Administer and monitor PCI Cloud-based infrastructure at an intermediate to advanced level.
* Support administration and maintenance of PCI network infrastructure under guidance from the IT Network and Cloud Engineering Team.
* Manage specified user and computer objects in Active Directory.
* Install local server hardware and software.
* Support local IT Business Continuity planning and annual disaster recovery testing.
* Mentor the local helpdesk/desktop support technician.
* Respond to escalated end-user issues.
* Lead infrastructure projects.
* Support new user and user change requests.
* Support IT-based management of change requests via the global quality management system.
* Responsible for server backup operations at the local site.
* Author local/global IT Standard Operations Procedures and work instructions.
* Support desktop and server software licensing within owned limits.
* Support customer audits where applicable.
* Provide out-of-hours support when necessary.
Qualifications
* Bachelor's Degree in a related field, or 1-5 years of related experience and/or training.
* Basic Mathematical Skills.
* Intermediate Computer Skills: Ability to perform complex computer tasks and knowledge of various computer programs.
* Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
* Very High Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions.