Aviva is seeking Protection Claims Specialist to join our Risk Protection Claims Team.
In this role, you will efficiently and effectively manage income protection and specified illness claims, ensuring compliance and prioritizing customer satisfaction.
Our team offers crucial support to Avivas customers, often dealing with vulnerable individuals and challenging situations, requiring empathy and compassion.
Effective stakeholder management is essential, as you will regularly communicate with internal departments and external stakeholders, including employers,regardingvarious claims-related inquiries.
This role is based in our Dublin office and adheres to Aviva's hybrid working policy.
Duties & Responsibilities: Assessment and Review of Income Protection and Specified Illness claims Case Management of Income Protection claims working with clients and clinical providers to develop rehabilitation and recovery plans Identifyingcases with potential for claim recovery - working with these clients, providing support as required in conjunction with our internal & external specialists e.g.
rehabilitation and / or requestingadditionalmedical evidence tovalidatethe claims Managing the cases to an outcome - return to work, termination, continue to pay Dealing with appeals on claim terminations including referrals to FSPO Participate in and lead multi-functional project groups to improve the quality and performance of Risk Claims and Customer Experience Skills & Experience: Proven experience in Income Protection and Specified Illness claims QFA qualificationessential Diploma in Life & Disability Claims (DLDC) desirable Excellentinter-personal andcommunication skills Well-organised and ability to manage several tasks at the same time Self-motivated with strong leadership qualities, work on own initiative, promote and developnew ideasand ways of working What will you get for this role?
A competitive market leading salary depending on skills, experience, and qualifications.
Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review.
Holiday allowance of 25days plus bank holidays, and theoptionto buy/sell up to 5additionaldays.
Free car parking Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme.
TaxSaver Travel Scheme Family friendly parents (matching paternity and maternity leave) and carers leave.
Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Volunteering days Professional qualification support and transparent career progression plans Skills: QFA qualification essential Diploma in Life & Disability Claims (DLDC) desirab Proven experience in Income Protection and Specifi