Service Desk Technician
Sysco Technology Ireland is a technology-focused team within Sysco International, dedicated to reimagining foodservice through innovation. We use customer and market intelligence, data-driven insights, and agile technology development to rethink the entire foodservice ecosystem.
The role of Service Desk Technician requires a candidate who will be:
Key Responsibilities:
1. Interacting with end-users face to face, over the phone or by email to assist in troubleshooting technical issues.
2. Recording, updating and documenting incidents and requests in the Service Desk ticketing system.
3. Sharing and contributing to creating and updating a support knowledge base.
4. Adhering to standard procedures for escalation of unresolved issues with the appropriate internal and external teams.
5. Installing, configuring and troubleshooting all supported computer operating systems, software and peripheral devices.
6. Providing timely and accurate customer feedback.
7. Supporting the roll-out of new applications.
Requirements:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Excellent verbal and written communication, along with professional customer relationship skills and the ability to interact with stakeholders at all levels across the business.
- Experience with remote desktop applications and help desk software.
- Ability to give instructions to a non-technical audience.
- Ability to be flexible to work after hours as required and be on an on-call schedule.