FRONT OF HOUSE PATIENT LIAISON
River Medical, a prestigious surgical and non-surgical city centre cosmetic clinic, wishes to recruit an individual to join as Front of House Patient Liaison.
Position Overview
This role suits an individual who is self-motivated and can work as part of a team in a busy, fast-paced environment. A background in office/clinic, front of house, sales, and administration would be an advantage.
The Front of House Liaison serves as an initial point of contact for patients and visitors at River Medical. This role is critical in creating a welcoming environment and ensuring exceptional patient experiences by providing assistance, information, and support. The candidate will work collaboratively with Patient Liaison Officers to facilitate smooth operations and enhance patient engagement.
Key Responsibilities
1. Dealing with enquiries (inbound and outbound)
2. Educating patients about the different surgical and non-surgical treatments available
3. Scheduling appointments
4. Working to weekly/monthly/quarterly/yearly targets in relation to enquiries and bookings
5. Meeting and greeting patients in reception, ensuring the reception is efficiently managed
6. Practitioner and diary management
7. General administration duties
8. Sending correspondence to patients as required
9. Assisting and supporting the clinic manager, Patient Liaison Officers, and clinical team
10. Other duties as requested
Requirements
1. Strong telephone and communication skills
2. Strong sales skills
3. Excellent customer service and interpersonal skills
4. Knowledge of our range of treatments and products
5. Ability to work well under pressure
6. You will need to be a multitasker and a team player
7. High level of proficiency in Microsoft Word and Excel and ability to learn the use of our CRM clinic management system
What We Offer:
* Highly competitive salary
* Incentive scheme
* Staff discounts
If you are passionate and want to work with a team that’s highly ambitious, we want to hear from you!
To apply, please submit your CV to Sophie@rivermedical.ie
Job Type: Full-time
Salary fully negotiable depending on experience; the package will not be a limiting factor for the right person.
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