IT Support Engineer
We are seeking an experienced IT Support Engineer to join our team on a 12-month day rate contract. This is an onsite position located in Letterkenny, Co Donegal.
To be successful in this role, you will need:
* A minimum of 4 years experience working in a Level-2 Helpdesk Role.
* Previous experience working with Active Directory creating users, doing password resets, account removals/transfers, Group Policy, and User Permissions.
* Previous experience in dealing with all end User Hardware/Software problems that cannot be resolved by the Helpdesk.
* Experience with at least 3 of the following: Citrix, Mobile Phones, Audio-visual, VMWare, Windows Updates, Releasing Emails or Websites blocked by an email or web filter.
Key Skills:
* Active Directory
* Windows 10 Desktop
Responsibilities:
* Resolving end-user hardware and software problems that cannot be dealt with by the Helpdesk.
* Documenting and communicating solutions to issues.
* Working with Active Directory creating users, doing password resets, account removals/transfers, Group Policy and User Permissions.
* Dealing with all end User Hardware/Software problems that cannot be resolved by the Helpdesk.
* Issues with local software, network connectivity, printing, PC performance.
* Mobile Phones, Audio-visual, Windows Updates, Printing, Releasing Emails or Websites blocked by an email or web filter.
Requirements:
* At least 4 years experience working in a Level-2 Helpdesk Role.
* Previous experience working with Active Directory creating users, doing password resets, account removals/transfers, Group Policy, and User Permissions.
* Previous experience in dealing with all end User Hardware/Software problems that cannot be resolved by the Helpdesk.
* This could include issues with local software, network connectivity, printing, PC performance.
* Previous experience in dealing with at least 3 of the following: Citrix, Mobile Phones, Audio-visual, VMWare, Windows Updates, Releasing Emails or Websites blocked by an email or web filter.
Qualifications:
* Eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa.
eir evo talent, eir evo and our clients are equal opportunity employers who seek to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.