We are looking for a Reservations Agent to join our team!
A little about the role: You will be assisting and supporting the team by taking reservations calls and email enquiries for bedroom bookings at the hotel.
This role will involve delivering a high level of customer service, great attention to detail, and working as part of a team.
We are looking for an ambitious, energetic, and guest-focused individual to join us.
Working hours can vary on a shift pattern from 8:30 AM to 6:30 PM, plus one weekend a month upon completion of training.
Main Responsibilities:
1. Answering inbound calls for hotel bedroom reservations.
2. Responsible for inputting hotel bookings onto the hotel's various systems.
3. Responding to email enquiries about hotel facilities and availability in a timely manner.
4. Daily administration tasks.
5. Proactively selling hotel bedrooms, ensuring the opportunity to achieve secondary spend.
6. Working as part of a team.
Excellent Employee Benefits and Career Opportunities:
The Slieve Russell Hotel and Country Club is certified as a Great Place to Work 2024.
Benefits of working with us:
* Certified Great Place to Work for 3 consecutive years.
* Best Place to Work 2024.
* Excellent Employer by Failte Ireland 2023.
* Investors in Diversity Bronze 2023.
* Gold Award for Environmental Sustainability in the Tourism Industry awarded by 50 Shades Greener.
* Full training provided.
* Employee discounts and incentives.
* Full nutritious meals provided.
* Free use of gym and leisure centre.
* Employee assistance programme - free confidential helpline.
* Active employee social club.
* Company pension scheme.
* Company sick pay scheme.
* Career progression, including opportunities to gain recognised QQI Level 6 third-level qualifications.
If this sounds like the role for you, do not hesitate to apply by contacting the People & Culture Department at [email protected]
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