Responsibilities:
* Complete Food & Beverage Reservation bookings
* Concierge Services - Sound local knowledge on attractions and services
* Provide a warm welcome to our guests on their arrival to Park Hotel Kenmare
* Introduce our guests to the hotel facilities and services
* Escort them to their room
* Accurate cashiering and billing duties
* Good written communication completing emails and letters
* Complete voucher requests
* Listen and respond to guest queries and requests both in-person and by phone
* Provide accurate information about local attractions and services
* Communicate with housekeeping and maintenance to address any guest requests
* Follow the Park Hotel Kenmare 5 Star Best Practices along with Relais & Châteaux 5 Star guidelines
Benefits:
* Complimentary healthy meals on duty
* Uniforms provided
* Family & friends discount rates
* A day off on the day after your birthday to celebrate properly
* Cycle to Work scheme
* Excellent training and personal development
* Potential to gain experience in other departments
Skills:
* Attention to detail and accuracy
* Planning and organizing
* Ability to multitask and prioritize
* Professional appearance and attitude
* Effective verbal and written communication skills
* Ability to handle stress and stay calm under pressure
* Decision making and judgment skills
* Ability to respond appropriately to diverse customers and guests
#J-18808-Ljbffr