About the Role
We are seeking a highly skilled and organized individual to join our team as a Patrons Programme Administrator on a 2-year contract basis.
Reporting to the Patrons Programme Manager, you will be the primary point of contact for our client's relationship with a designated portfolio of Patrons, coordinating regular communications, event planning, and general administration and management.
Main Responsibilities
* Manage key administrative tasks of the programme, assisting the Programme Manager in general Programme operations and client service.
* Deliver a regularized programme of outreach and informative communications to the Patrons base.
* Coordinate and schedule Invoicing and financial tracking, liaising with the Finance Department.
* Prepare reports and information pieces for clients.
* CUSTOMER SERVICE: Respond in a timely manner to all clients' correspondence or enquiries.
* Manage experiential benefits and Patrons hospitality events.
* Provide clients with Programme Product Briefs (benefits, price, and payment methods) through telephone, email, and online communication tools as needed.
* Follow through on behalf of the clients with various processing departments within the organization in respect of commitments, sales agreements, letters of offer, coordinating invoicing and receipts among other documents.
* Manage and track allocations and other specialist benefits accorded to Patrons as part of the Programme.
* Responsible for the management and hosting of bespoke Patrons events, including functions in the UK, Europe, US, and other markets.
About You
This role is ideal for candidates with an interest in sport and experience in client relationship management. If you have excellent organizational skills, strong communication abilities, and a passion for delivering exceptional customer experiences, we encourage you to apply.