Red D is recruiting an experienced and motivated Reservations Supervisor for a leading luxury hotel in County Kildare. This role offers an opportunity to contribute to the success of an exceptional property known for delivering outstanding guest experiences.
Key Responsibilities:
1. Manage guest enquiries related to reservations with professionalism and efficiency.
2. Maintain comprehensive knowledge of all room types, services, facilities, rates, and packages available.
3. Deliver a warm, courteous, and professional service to guests, ensuring their needs are met and expectations exceeded.
4. Build strong relationships with travel agents and corporate contacts to drive bookings and revenue.
5. Maximise revenue opportunities by upselling rooms, upgrades, dining experiences, and additional services.
6. Manage the switchboard, ensuring calls are directed appropriately and queries are addressed effectively.
7. Support the reservations team to ensure accuracy and efficiency in handling bookings and guest communications.
Key Requirements:
1. Flexibility with working hours.
2. Experience with Opera or similar reservation systems is preferred but not required.
3. Strong administrative and organisational skills with exceptional attention to detail.
4. A motivated, positive attitude with excellent time management skills.
5. Proven leadership ability and the capability to work well in a team-oriented environment.
Benefits of the Role:
1. Learning and development opportunities to enhance skills and career growth.
2. Complimentary leisure centre membership.
3. Discounts available at affiliated properties and services.
4. Access to an Employee Assistance Programme and wellness initiatives.
5. Onsite benefits include free parking and meals during shifts.
6. Incentive programmes, including referral and recognition schemes.
7. Flexible working hours to suit personal commitments.
8. A supportive and team-focused working environment with opportunities for progression.
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