Job Title: Passenger Service Agent
We are seeking talented leaders with Check In Experience to join our Delta core team in Dublin Airport.
Benefits of Working with SHP:
* Pension Scheme: Permanent employees with minimum one year service are eligible to join the company pension scheme with excellent contribution rates.
* Employee Assistance Programme: Provides a complete support network to employees and their immediate families with expert confidential advice on matters pertaining to Health & Lifestyle, Legal Information, Home Life and Work Life, 24/7 free of charge.
* Sick Pay Policy: Permanent employees with one year service are eligible to limited sick pay annually.
* Bike4Work Scheme: Permanent employees with one year service are eligible to apply for the Bike4Work tax saver incentive scheme.
* Employee of the Month Rewards, in all departments for above and beyond customer / safety focus.
* Long Service Rewards, for all staff that reach long service milestones.
* Preferential Banking: Bank of Ireland Dublin Airport provide preferential banking personal/car/home loan rates to Sky Handling Partner Employees.
Marsh Insurance Brokers Ireland offer Sky Handling Partner Employees discounted insurance policy rates for:
* Home Insurance
* Motor Insurance
* Travel Insurance
* Gadget Insurance
* Pet Insurance
* Wedding Insurance
* Breakdown Cover
* Car Hire Excess Cover
* Contract These positions will be permanent role with a probation period of 6 months.
Main Tasks – Passenger Service Agent:
* To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures.
* To verify the validity of passengers documentation, with respect to immigration and security considerations
* Ensuring that all passengers are asked the relevant security questions in accordance with the IAA Directives.
* Assisting disrupted passengers in accordance with Supervisor/ Duty Manager instructions and with reference to the carrier's disruption procedures.
* Attending to the needs of passengers who may require special assistance
* To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations.
* To deal with passengers in a positive and friendly manner at all times demonstrating excellent customer service delivery.
* To meet inbound passengers and escort them to immigration through the correct channels.
* To maintain the highest level of grooming standards as per company regulation.
* Report any system errors or procedural issues that you experience to your Supervisor.
* Focus particular attention on avoiding duplicate check-in errors.
* Other duties will be assigned from time to time including assisting in other departments.
Desirable Criteria:
* Delta Airlines leaders with product knowledge and system skills.
* Currently in possession of a valid airport permit.
* Manual Handling Certificate
* Previous experience in an operational environment
* Customer Service experience
Essential Criteria:
* Minimum age requirement 18 years.
* Pass a 5-year security background check and Garda Vetting process
* Provide 2 verifiable references
* Eligible to live and work in the E.U.
* Possess good written and verbal English language skills
* Willing to work a range of shift duties in a 24 hour, 7 day a week operation
* Prepared to adhere to the SHP grooming & uniform standards
Key Performance Indicators:
* Must be fully trained and proficient in the Check-in / Boarding system SABRE.
* Excellent communication skills.
* Excellent Presentation and Grooming
* The ability to work under pressure.
* Punctuality/Attendance.
* Flexibility.
Salary: €15.00 inclusive per hour.
Shift Work Interested candidates will be required to work a range of shift duties in a 24 hour, 7 day a week operation. Shift length can vary between 4 and 10 hours and will include early starts and late finishes.
Sky Handling Partner is an equal opportunities employer
Job Types: Part-time, Temporary
Pay: €15.00 per hour
Benefits:
* Bike to work scheme
* Company pension
* Employee assistance program
* Sick pay
* Wellness program
Application question(s):
* Do you currently hold a GNIB card? If YES, what stamp?
* Are you attending any school/college/classes? If YES, what time do your classes take place?
Experience:
* Check In: 1 year (preferred)