Job Title: Retail Team Lead
About the Role
We are seeking a responsible and experienced full-time Retail Team Lead to assist our management team in the day-to-day operations of Avoca Rathcoole. This is a permanent contract position with opportunities for growth and development.
Key Responsibilities
* Opening and Closing Duties: The successful candidate will be responsible for opening and closing duties of the Avoca Rathcoole store and/or cafe, ensuring a smooth transition between shifts and maintaining high standards of customer service.
* Cash Handling and Reconciliation: Our ideal candidate will have excellent cash handling skills and be able to accurately reconcile cash transactions at the end of each shift.
* Customer Service: Providing exceptional customer service is crucial in this role, including dealing with customer complaints and queries in a professional and courteous manner.
* Supporting the Management Team: The Retail Team Lead will work closely with the management team to support various aspects of the business, including ordering processes and ad hoc duties as required.
Requirements
* Proven Track Record: We are looking for a candidate with a proven track record of seeking responsibility and taking ownership of tasks and projects.
* Excellent Communication Skills: Strong communication skills are essential in this role, including the ability to communicate effectively with colleagues, customers, and management.
* Attention to Detail: Our ideal candidate will have attention to detail and problem-solving skills, with the ability to identify and resolve issues quickly and efficiently.
* Reliability and Flexibility: A reliable and flexible approach to work is essential in this role, with the ability to adapt to changing circumstances and priorities.
What We Offer
* Opportunities for Growth and Development: As a Retail Team Lead with Avoca, you will have access to training and development opportunities that will help you grow and develop your career.
* A Collaborative Work Environment: Our stores and cafes are fast-paced and dynamic environments where teamwork and collaboration are key to success.
* A Competitive Salary and Benefits Package: We offer a competitive salary and benefits package that reflects the value we place on our employees.
Essential Skills
* Food Product Knowledge: A good understanding of food products and their preparation is essential in this role.
* Customer Service: Providing exceptional customer service is critical in this role, including dealing with customer complaints and queries in a professional and courteous manner.
* Teamwork: Our stores and cafes are fast-paced and dynamic environments where teamwork and collaboration are key to success.