Community Credit Union Limited (CCU) was formed in 2010 through the merger of Clonsilla and Premier Credit Unions.
Following this merger and a subsequent merger with West Cabra Credit Union in 2015, the credit union now has a membership base of 42,000 and total assets of over €145m.
Community Credit Union is continuing on its exciting growth agenda and are currently pursuing a strategic merger with Blanchardstown and District Credit Union, which, when completed, will see a newly formed entity nearing €300m in asset size, serving over 70,000 credit union members in the West Dublin area To help lead and support this growth we are currently recruiting for the position of Chief Operations Officer to join the Credit Union.
This full-time and permanent position reports directly to the CEO.
The Chief Operations Officer will be a member of the Senior Leadership Team (SLT), with a strong strategic focus and responsibility to oversee operations, lending, and member engagement across the broader credit union The COO will take a collaborative approach with the wider credit union's functions including marketing and business development, lending, regulation, risk, and compliance.
The successful candidate will have responsibility to ensure the highest standards of corporate governance with legal, regulatory, and organisational policies, and will use their extensive knowledge to provide support, supervision, and guidance to the wider credit union teams, embed a learning culture that strives to deliver leading products, services, and a best-in-class member service efficiencies.
Reporting to the CEO, the COO will lead and champion the successful implementation of the CU strategic plan, as it pertains to Operations, Lending & Member Engagement.
The COO will partake in senior-level decision-making and provide recommendations on the implementation of the CU strategic plan.
Primary responsibility for the day-to-day management of the operations function across all the credit union's locations, with key oversight of operations, lending, and engagement.
Develop and implement a framework for continuous improvement of employees and service delivery in line with operational KPIs to help exceed members' expectations Provide timely and comprehensive management reports on operational KPIs, deliver actionable insights that drive performance improvements.
Cultivate and grow ahigh-performing team through effective performance management and development processes, fostering a culture of excellence and continuous growth.
Continuously act as a role model leader, demonstrate the highest standards of professionalism, ethical management, integrity, and honesty.
Work in collaboration with all functions within the credit union to ensure a strong risk and compliance culture, ensure there is a system of oversight for efficiencies, control, and performance, so any potential risk or compliance, data protection, money laundering, employment law or health and safety concerns can be identified, addressed, and resolved in a timely manner.
Embed the credit union effective performance management and development process.
ESG Leadership, champion the Credit Unions Environmental, Social, and Governance (ESG) agenda, and develop and execute strategies to support the sustainability agenda.
Strategic focus on the credit union's growth by increasing the overall service enhancement to members, increase revenue generation, supporting future growth by acquisitions, and expanding the CUs products and services.
Key Performance Measures People and Team Management Delivery of key projects, assisting in the successful implementation of the Credit Unions strategic plan.
Create a culture of continuous improvement and help exceed the Credit Unions KPIs, identify, support, and develop potential talent within the workforce.
Quantity of work team output and productivity; you will continuously work to make all branches of the Credit Union aligned in achieve the Credit Union's objectives.
Timeliness of producing work You will work to achieve agreed deadlines as set out by the CEO, agreed deadlines set out during team meetings, and deadlines outlined in the Strategic Plan.
Quality of work improve the overall teams accuracy of work, attention to detail, quality, accuracy, completion, and compliance.
Member focus Strive to create a positive member experience.
Overall team contribution You will be required to be a strong contributor to the senior management team and work alongside the management team to meet the Credit Union's strategic objectives.
Requirements A third-level qualification in a business-related discipline.
QFA and MCC accreditation.
A minimum of 8-10 years relevant operational/financial service managerial experience (essential) ,and experience in dealing with regulatory authorities (desired) and previous lending experience.
Exceptional people management and change management skills, with a high level of competence in solution-based problem resolution with the ability to create and implement programs to achieve required process improvements within CCU.
Ability to work independently andability to manage multiple competing work streams simultaneously and meet deadlines, while adapting to changing circumstances and adhere to high standards of personal and professional integrity Excellent administration skills, report writing, and attention to detail.
Proven track record in member service, problem solving, and handling escalations.
Alignment to the ethos of the Credit Union Drive and energy, desire to get results, ability to take action, to get things done, and have a strong action-oriented approach.
Capability to deploy technology-based solutions to digitise repetitive manual processes.
Ability to focus on target delivery within agreed budgetary constraints.
Positively promotes Community Credit Unions brand, products, and services.
This is a full time position and salary will commensurate with qualifications & relevant experience Community Credit Union support a diverse and inclusive workforce Community Credit Union Limited is regulated by the Central Bank of Ireland.
Community Credit Union Recruitment Privacy Notice is available on our website.
Closing date for applications: 23rd of April 2025 Skills: leadership skills.
Strategic Thinking Organisational Skills Teamwork Management Management Reporting