Key Responsibilities:
* Schedule and assign tasks to employees ensuring efficient use of resources.
* Train and supervise staff members, providing guidance on job requirements and expectations.
* Implement safety protocols, adhering to company regulations to maintain a secure work environment.
* Maintain accurate records of employee attendance and performance, tracking progress and areas for improvement.
* Provide constructive feedback to employees on their performance, highlighting strengths and weaknesses.
* Monitor customer service standards, taking corrective action when necessary to maintain exceptional levels of satisfaction.
* Address customer complaints professionally, resolving issues promptly and fairly.
About the Role:
This is a full-time position that requires excellent communication skills, a strong work ethic, and a commitment to delivering exceptional customer service.
The ideal candidate will be responsible for overseeing daily store operations, managing staff, and driving sales growth through strategic planning and leadership.
We are looking for experienced Shift Managers who can motivate and lead their team, develop effective strategies to increase sales, and ensure compliance with safety protocols.
We offer a competitive hourly rate of £12.00-£12.40, along with additional benefits such as a bonus scheme, quarterly bonuses, tips, company events, discounted or free food, employee discounts, and referral programs.