Job title: Reservation Agent
Company: Talbot Hotel Stillorgan
Job description: Talbot Hotel Stillorgan, part of Talbot Collection, is recruiting for an organised and passionate Reservation Agent to join our team.
Overall Job Purpose: To take calls, process, and manage reservations for Talbot Hotel Stillorgan, ensuring that each enquiry and reservation is dealt with in a pleasant, efficient, timely, and competent manner. To be sales focused and motivated by converting enquiries to bookings. To work closely with the Revenue Manager and assist in any ad hoc tasks or projects. To demonstrate excellent attention to detail ensuring that all reservations are input accurately and contain as much detail as possible to enhance the guest experience. To deliver exceptional friendly service at all times, in line with the Talbot Collection ‘Empower Your Excellence’ customer service program.
Main Duties:
1. Manage guest reservations, ensuring their needs and wants are met in keeping with company standards.
2. Provide details and be familiar with Talbot Hotel Stillorgan facilities and pricing information.
3. Up-sell products, facilities, and packages.
4. Be familiar with Brass Bar entertainment and special events.
5. Confirm reservation details in writing with hotel terms and conditions.
6. Guarantee all reservations to a credit card number of a company account with a completed credit application form.
7. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
8. Process all reservation requests, changes, and cancellations received by phone and email.
Requirements:
* Ideally 1+ years’ experience in a similar role.
* Proficient in Front Office Systems, preferably Hotsoft and MS Office, including email.
* Excellent command of the English language.
What do we offer?
* Contributory Pension Scheme whereby the company matches contributions up to 3% (minimum service requirement).
* Complimentary TalbotFit membership.
* Staff meals on duty.
* Life Insurance.
* 15% discount in Pettitt’s SuperValu.
* Group family and friends’ rates on Accommodation.
* Employee Counselling Line.
* Bike to Work Scheme.
* Pension Scheme.
* Christmas Savings Scheme.
* Free parking.
***Talbot Collection Stillorgan is an equal opportunities employer***
Expected salary:
Location: Dublin
Job posting date: Wed, 05 Jun 2024 23:31:08 GMT
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